+1 Desserts Refund Policy
Thank you for choosing +1 Desserts! We are committed to providing you with high-quality baking extracts and a positive shopping experience. This policy outlines the conditions under which you can receive a refund for your +1 Desserts purchase.
Eligible Refunds
- Returned Products: If you return an eligible product within the designated return window and following the outlined return process (see our Return Policy for details), you will receive a full refund for the purchase price of the product, excluding any original shipping costs.
- Unappetizing or Damaged Products: If you receive a product that is damaged upon arrival or appears to be spoiled or unfit for consumption, please contact us within 48 hours of receipt. Upon verification, we will issue a full refund for the product, including any original shipping costs.
- Order Cancellations: If you cancel your order before it ships, you will receive a full refund for your purchase.
Non-Refundable Items
- Products not returned within the designated return window (see Return Policy).
- Products with broken or tampered seals.
- Products damaged due to improper storage or handling by the customer.
- Sale items (unless damaged or unfit for consumption).
- Original shipping costs.
Refund Process
- Contact our customer service team by phone at +254 11 2508267 or by email at refunds@plusonedesserts.com to initiate the refund process.
- Provide your order number and reason for requesting a refund.
- For returned products, follow the return instructions provided by our customer service team.
- Once we receive and verify the returned product (if applicable), we will process your refund within 3 business days
- Refunds will be issued to the original payment method used for the purchase.
We reserve the right to modify this refund policy at any time without prior notice.
If you have any questions regarding our refund policy, please do not hesitate to contact us.
Thank you for your understanding!